Journal

Terms of Service

Effective Date: March 31, 2026

Last Updated: March 31, 2026

Changes to These Terms

We may update or modify these Terms of Service from time to time at our sole discretion. When we do, we will revise the "Last Updated" date above.

Your continued access to or use of the Service after any changes become effective constitutes your acceptance of the revised Terms.

These Terms apply on a forward-looking basis only. We do not offer "grandfathering" of prior terms. By continuing to use the Service, you agree to be bound by the most current version of these Terms in effect at that time. If you do not agree to the updated Terms, you must stop using the Service.

1. Introduction & Acceptance

Welcome to Journal. These Terms of Service ("Terms") constitute a legally binding agreement between you and Journal Labs LLC ("Journal," "we," "us," or "our") governing your access to and use of the Journal platform available at journal.one, including all associated services, features, and applications (collectively, the "Service").

By accessing or using the Service, creating an account, or clicking "I Agree" (or similar affirmation), you acknowledge that you have read, understood, and agree to be bound by these Terms. If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms, and "you" and "your" refer to that organization.

If you do not agree to these Terms, you may not access or use the Service.

2. Changes to These Terms

We may update or modify these Terms of Service from time to time at our sole discretion. When we do, we will revise the "Last Updated" date at the top of these Terms. Your continued use of the services after any such changes become effective constitutes your acceptance of the revised Terms.

These Terms apply on a forward-looking basis only. We do not offer "grandfathering" of prior terms. By continuing to access or use the services, you agree to be bound by the most current version of the Terms in effect at that time. If you do not agree to the updated Terms, you must stop using the services.

3. Definitions

The following definitions apply throughout these Terms:

"Service" means the Journal platform, including all modules, features, APIs, integrations, and related documentation provided by Journal.

"Customer Data" means any data, content, files, documents, code, meeting recordings, transcriptions, or other materials that you or your Authorized Users upload, submit, create, or generate through the Service, including inputs provided to AI Features.

"AI Features" means any functionality within the Service that uses artificial intelligence or machine learning, including but not limited to AI agent conversations, document generation, code generation, knowledge base auto-maintenance, meeting transcription, and voice agents.

"AI Output" means any content, code, text, summaries, transcriptions, or other materials generated by the AI Features in response to your inputs or prompts.

"Organization" means the company, team, or entity that establishes an account on the Service and manages one or more Workspaces.

"Workspace" means a dedicated environment within the Service associated with an Organization, containing that Organization's projects, data, and configurations.

"Authorized User" means any individual who is granted access to the Service by an Organization, including administrators, members, and guests.

"Third-Party AI Providers" means the external artificial intelligence service providers whose models power the AI Features, currently including Anthropic (Claude) and OpenAI.

"Beta Features" means any features, modules, or functionality labeled as "beta," "preview," "experimental," or similar designations, which are made available for evaluation purposes and may not be generally available.

4. Account Registration & Organization

4.1 Account Creation

To use the Service, you must create an account by authenticating through a supported identity provider (currently Google OAuth or GitHub OAuth). You agree to provide accurate and complete information during registration and to keep your account information current.

4.2 Organization Setup

When you create an Organization, you become the initial administrator. Administrators have the ability to invite and remove Authorized Users, manage roles and permissions, configure Workspace settings, and manage billing and subscription details. You are responsible for managing access to your Organization and ensuring that all Authorized Users comply with these Terms.

4.3 Account Security

You are responsible for maintaining the security of your account credentials and for all activities that occur under your account. You must immediately notify Journal at legal@journal.one if you become aware of any unauthorized access to or use of your account.

4.4 Age Requirement

You must be at least 18 years of age (or the age of majority in your jurisdiction) to use the Service. By using the Service, you represent and warrant that you meet this age requirement.

5. The Service

5.1 Service Description

Journal is an AI-native product development platform designed for product managers, designers, product marketing managers, engineers and the teams they work with to build and ultimately support product. The Service provides an integrated environment for planning, designing, building, and shipping products.

5.2 Core Modules

The Service consists of five core modules:

  • Canvas — A collaborative visual workspace for brainstorming, wireframing, and product ideation with AI-assisted generation.

  • Documents — A rich document editor for creating and collaborating on product specs, PRDs, and other documentation with AI writing assistance.

  • Tasks — A project management system for tracking work, managing sprints, and coordinating team efforts.

  • Build — An AI-powered coding agent that generates, executes, and iterates on code within sandboxed environments.

  • Knowledge Base — An automatically maintained repository of organizational knowledge, powered by AI to keep information current and accessible.

5.3 Additional Features

The Service may also include additional features such as:

  • Meeting Bots — Automated agents that join meetings on Google Meet, Zoom, and Microsoft Teams to record and transcribe conversations.

  • Voice Agents — AI-powered voice interaction capabilities for hands-free product development workflows.

  • AI Agent Conversations — Interactive AI assistants that help with product development tasks across all modules.

5.4 Beta Features

From time to time, we may make Beta Features available to you. Beta Features are provided "as is" and "as available" without any warranties of any kind. We may discontinue, modify, or limit access to Beta Features at any time without notice. Beta Features may contain bugs, errors, or other issues, and you use them at your own risk.

5.5 Service Modifications

We continuously improve the Service and may modify, update, or discontinue features or functionality at any time. For material changes that negatively impact your use of the Service, we will use commercially reasonable efforts to provide advance notice. Continued use of the Service after such changes constitutes acceptance of the modified Service.

6. AI-Powered Features

AI is central to the Journal experience. This section describes how AI Features work and your rights and responsibilities when using them.

6.1 Third-Party AI Providers

The main AI Features are powered by a combination of in-house AI models and third-party AI models, currently including models from Anthropic, OpenAI, and Google. When you use AI Features, your inputs may be processed by these Third-Party AI Providers in accordance with our data processing agreements with them. The terms of service and usage policies of these providers also apply to your use of the AI Features to the extent relevant.

6.2 Your Usage Data May be Used to Train Models

Your Usage Data, meaning your inputs and the model responses to those inputs may be used to improve our in-house AI models. While we do not directly use your data directly to improve our models, the inputs and model responses may include traces of your data. We do our best to anonymize the traces before using them for model improvement.

We use zero-data-retention API agreements with our Third-Party AI Providers. Your inputs and outputs are processed solely to provide the Service to you and are not retained by Third-Party AI Providers for model training purposes.

6.3 AI Output Accuracy

AI Features are powerful tools, but they are not infallible. AI Output may be inaccurate, incomplete, or inappropriate. You acknowledge and agree that:

  • AI Output should always be reviewed by a qualified human before being relied upon for any decision or action.

  • Journal does not guarantee the accuracy, completeness, reliability, or suitability of any AI Output.

  • You are solely responsible for evaluating and using AI Output, including any decisions or actions taken based on it.

  • AI Output may be similar or identical to output generated for other users, as AI models may produce similar responses to similar inputs.

6.4 Code Generation (Build Feature)

The Build module generates and executes code within sandboxed environments. Code generated by the Build feature:

  • Is provided "as is" without any warranty of fitness, security, or correctness.

  • Should be thoroughly reviewed, tested, and audited before being deployed to any production environment.

  • May contain bugs, security vulnerabilities, or other defects.

  • Is executed in sandboxed environments (powered by E2B) during development, but you are solely responsible for any code you choose to deploy outside of these sandboxes.

6.5 Meeting Transcription

When you use the meeting bot functionality, you acknowledge and agree that:

  • You are responsible for obtaining all necessary consents from meeting participants before enabling recording or transcription.

  • You must comply with all applicable laws regarding recording conversations, including two-party consent laws where applicable.

  • Transcriptions are generated by AI and may contain errors, omissions, or inaccuracies. They should not be treated as verbatim records.

  • Journal is not responsible for any claims arising from your failure to obtain proper consent for recording or transcription.

6.6 Ownership of AI Inputs and Outputs

You retain ownership of all inputs you provide to the AI Features. To the extent permitted by applicable law, all AI Output generated in response to your inputs is assigned to you. Journal claims no ownership interest in AI Output generated for you. However, due to the nature of AI, similar or identical outputs may be generated for other users who provide similar inputs, and no exclusivity is granted.

7. Customer Data & Ownership

7.1 Your Data, Your Ownership

You retain all rights, title, and interest in and to your Customer Data. Journal does not claim any ownership rights over your Customer Data.

7.2 License to Operate the Service

You grant Journal a limited, non-exclusive, worldwide license to use, process, store, and transmit your Customer Data solely as necessary to provide, maintain, and improve the Service, and as otherwise described in these Terms and our Privacy Policy. This license terminates when you delete your Customer Data or your account, subject to reasonable backup and archival periods.

7.3 Data Security

We implement commercially reasonable technical and organizational measures to protect your Customer Data against unauthorized access, loss, or alteration. Our infrastructure is hosted on Railway and Cloudflare, with data stored in PostgreSQL databases and Cloudflare R2 object storage. While we strive to protect your data, no method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security.

8. Intellectual Property

8.1 Journal's Intellectual Property

The Service, including all software, algorithms, interfaces, designs, documentation, and other materials created by Journal, is and remains the exclusive property of Journal and its licensors. These Terms do not grant you any rights to Journal's intellectual property except for the limited right to use the Service as described herein.

8.2 Feedback

If you provide feedback, suggestions, or ideas about the Service ("Feedback"), you grant Journal a perpetual, irrevocable, non-exclusive, royalty-free, worldwide license to use, modify, and incorporate such Feedback into the Service without any obligation to you.

8.3 Customer's Intellectual Property

Except for the limited license granted in Section 6.2, nothing in these Terms transfers any of your intellectual property rights to Journal. All rights not expressly granted are reserved by you.

9. Acceptable Use

9.1 General Conduct

You agree to use the Service in compliance with all applicable laws and regulations and in accordance with these Terms. You are responsible for the conduct of all Authorized Users within your Organization.

9.2 Prohibited Uses

You may not use the Service to:

  • Violate any applicable law, regulation, or third-party rights.

  • Upload, transmit, or store any malicious code, viruses, or harmful content.

  • Attempt to gain unauthorized access to the Service, other accounts, or any related systems or networks.

  • Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Service.

  • Use the Service to develop a competing product or service.

  • Interfere with or disrupt the integrity or performance of the Service.

  • Resell, sublicense, or redistribute the Service without Journal's prior written consent.

9.3 AI Feature Abuse

In addition to the general prohibited uses above, you may not use the AI Features to:

  • Generate content that is illegal, harmful, abusive, threatening, defamatory, or otherwise objectionable.

  • Attempt to extract, replicate, or reverse engineer the underlying AI models.

  • Circumvent any safety measures, content filters, or usage limits implemented in the AI Features.

  • Misrepresent AI Output as human-generated content where disclosure is required by law or regulation.

  • Use AI Features in a manner that violates the acceptable use policies of our Third-Party AI Providers.

9.4 Enforcement

We reserve the right to investigate and take appropriate action against any violation of these Terms, including suspending or terminating your access to the Service, removing content, and reporting violations to law enforcement authorities.

10. Third-Party Integrations

10.1 Available Integrations

The Service supports integrations with third-party platforms and services, currently including:

  • GitHub — Repository linking, code synchronization, and issue tracking.

  • Slack — Notifications, updates, and workflow triggers.

  • Figma — Design file embedding and synchronization.

  • Notion — Content import and synchronization.

  • Meeting Platforms — Google Meet, Zoom, and Microsoft Teams for meeting bot functionality.

10.2 Third-Party Terms

Your use of third-party integrations is subject to the terms of service, privacy policies, and other agreements of those third-party providers. Journal is not responsible for the availability, accuracy, or functionality of third-party services, and your use of such integrations is at your own risk.

10.3 Authorization

By enabling an integration, you authorize Journal to access and exchange data with the connected third-party service on your behalf, within the scope of permissions you grant. You may revoke integration access at any time through your Workspace settings.

11. Payment & Billing

11.1 Pricing Plans

The Service is offered under various pricing plans as described on our website. Some features may only be available on certain plans. Journal reserves the right to modify pricing with at least 30 days' advance notice. Price changes will take effect at the start of your next billing cycle following the notice period.

11.2 Billing

If you subscribe to a paid plan, you agree to pay all applicable fees in accordance with the billing terms presented at the time of purchase. Fees are billed in advance on a monthly or annual basis, depending on your selected plan. All fees are non-refundable except as expressly stated in these Terms or required by applicable law.

11.3 Taxes

All fees are exclusive of taxes. You are responsible for paying all applicable taxes, duties, and governmental assessments arising from your use of the Service, excluding taxes based on Journal's net income.

11.4 Overdue Payments

If any payment is overdue, Journal may (a) charge interest on the overdue amount at the lesser of 1.5% per month or the maximum rate permitted by law, (b) suspend access to the Service until all outstanding amounts are paid, and (c) pursue any other remedies available under applicable law.

12. Confidentiality

12.1 Confidential Information

"Confidential Information" means any non-public information disclosed by one party (the "Disclosing Party") to the other party (the "Receiving Party") that is designated as confidential or that a reasonable person would understand to be confidential given the nature of the information and circumstances of disclosure. Confidential Information includes, but is not limited to, Customer Data, business plans, product roadmaps, technical specifications, and pricing information.

12.2 Obligations

The Receiving Party agrees to: (a) protect the Disclosing Party's Confidential Information using at least the same degree of care it uses to protect its own confidential information, but no less than reasonable care; (b) not use the Disclosing Party's Confidential Information for any purpose other than performing its obligations or exercising its rights under these Terms; and (c) not disclose the Disclosing Party's Confidential Information to any third party except as expressly permitted herein.

12.3 Exceptions

Confidential Information does not include information that: (a) is or becomes publicly available through no fault of the Receiving Party; (b) was rightfully known to the Receiving Party prior to disclosure; (c) is independently developed by the Receiving Party without use of the Disclosing Party's Confidential Information; or (d) is rightfully received from a third party without restriction on disclosure. The Receiving Party may also disclose Confidential Information to the extent required by law or court order, provided it gives the Disclosing Party prompt notice (where legally permitted) and cooperates with any efforts to obtain protective treatment.

13. Warranties & Disclaimers

13.1 Our Commitment

Journal warrants that it will provide the Service in a professional and workmanlike manner consistent with generally accepted industry standards. If the Service fails to meet this warranty, your sole remedy is for Journal to use commercially reasonable efforts to correct the non-conformity.

13.2 Disclaimer of Warranties

EXCEPT FOR THE EXPRESS WARRANTY IN SECTION 13.1, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. JOURNAL SPECIFICALLY DISCLAIMS ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

13.3 AI-Specific Disclaimers

WITHOUT LIMITING THE FOREGOING, JOURNAL MAKES NO WARRANTIES OR REPRESENTATIONS REGARDING: (A) THE ACCURACY, COMPLETENESS, OR RELIABILITY OF ANY AI OUTPUT; (B) THE SUITABILITY OF AI-GENERATED CODE FOR ANY PARTICULAR PURPOSE, INCLUDING PRODUCTION USE; (C) THE ACCURACY OF MEETING TRANSCRIPTIONS; (D) THE CONTINUED AVAILABILITY OF ANY SPECIFIC AI MODEL OR CAPABILITY; OR (E) THE PERFORMANCE OR RESULTS OF ANY AI FEATURES.

14. Limitation of Liability

14.1 Exclusion of Consequential Damages

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL EITHER PARTY BE LIABLE TO THE OTHER PARTY FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, GOODWILL, DATA, OR OTHER INTANGIBLE LOSSES, REGARDLESS OF WHETHER SUCH PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND REGARDLESS OF THE LEGAL THEORY UPON WHICH SUCH CLAIM IS BASED.

14.2 Liability Cap

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, EACH PARTY'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS WILL NOT EXCEED THE GREATER OF: (A) THE TOTAL AMOUNTS PAID OR PAYABLE BY YOU TO JOURNAL IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (B) ONE HUNDRED U.S. DOLLARS ($110).

14.3 Exceptions

The limitations in Sections 14.1 and 14.2 do not apply to: (a) either party's indemnification obligations; (b) either party's breach of confidentiality obligations; (c) your payment obligations; or (d) liability that cannot be limited under applicable law.

15. Indemnification

15.1 Customer Indemnification

You agree to indemnify, defend, and hold harmless Journal and its officers, directors, employees, and agents from and against any third-party claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Service; (b) your Customer Data; (c) your violation of these Terms; or (d) your violation of any applicable law or third-party rights.

15.2 Journal Indemnification

Journal agrees to indemnify, defend, and hold harmless you and your officers, directors, employees, and agents from and against any third-party claims alleging that the Service (excluding Customer Data, AI Output, and third-party integrations) infringes any third-party intellectual property right, and will pay any damages finally awarded or settlement amounts approved by Journal.

15.3 Indemnification Procedures

The indemnified party must: (a) promptly notify the indemnifying party in writing of any claim; (b) give the indemnifying party sole control of the defense and settlement of the claim; and (c) provide reasonable cooperation to the indemnifying party at the indemnifying party's expense. The indemnifying party may not settle any claim in a manner that imposes obligations on the indemnified party without the indemnified party's prior written consent.

16. Term & Termination

16.1 Term

These Terms are effective as of the date you first access or use the Service and continue until terminated in accordance with this Section.

16.2 Termination for Convenience

Either party may terminate these Terms at any time for any reason by providing written notice to the other party. You may terminate by deleting your account through the Service settings. If you are on a paid plan, termination does not entitle you to a refund of any prepaid fees, and you remain responsible for any outstanding amounts.

16.3 Termination for Cause

Either party may terminate these Terms immediately upon written notice if the other party: (a) materially breaches these Terms and fails to cure such breach within 30 days after receiving written notice; or (b) becomes insolvent, files for bankruptcy, or ceases to operate in the ordinary course.

16.4 Data Export

Upon termination, you will have 30 days to export your Customer Data from the Service. After this 30-day period, Journal may delete your Customer Data in accordance with our standard data retention practices. Journal will not be liable for any loss of Customer Data after the export period.

16.5 Survival

The following sections survive termination of these Terms: Definitions, Customer Data & Ownership, Intellectual Property, Confidentiality, Warranties & Disclaimers, Limitation of Liability, Indemnification, and General Provisions.

17. Data Processing

17.1 Privacy Policy

Our collection and use of personal information in connection with the Service is described in our Privacy Policy, which is incorporated into these Terms by reference.

17.2 Data Processing Agreement

For enterprise customers that require a Data Processing Agreement ("DPA") to comply with applicable data protection laws (including GDPR, CCPA, and similar regulations), Journal will enter into a DPA upon request. The DPA will govern the processing of personal data by Journal on behalf of the customer.

17.3 Sub-Processors

Journal uses third-party sub-processors to provide the Service. A current list of sub-processors is available upon request. Key sub-processors include our infrastructure providers (Railway, Cloudflare), AI providers (Anthropic, OpenAI), and code execution providers (E2B). We will notify you of any material changes to our sub-processors and provide you with an opportunity to object.

18. General Provisions

18.1 Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of laws principles.

18.2 Dispute Resolution

Any dispute, controversy, or claim arising out of or relating to these Terms, or the breach, termination, or invalidity thereof, shall be settled by binding arbitration administered by the American Arbitration Association ("AAA") in accordance with its Commercial Arbitration Rules. The arbitration shall be conducted by a single arbitrator in Wilmington, Delaware. The arbitrator's decision shall be final and binding, and judgment on the award may be entered in any court of competent jurisdiction.

Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property rights or Confidential Information.

18.3 Assignment

You may not assign or transfer these Terms, or any rights or obligations hereunder, without Journal's prior written consent. Journal may assign these Terms in connection with a merger, acquisition, reorganization, or sale of all or substantially all of its assets. Any attempted assignment in violation of this section is void.

18.4 Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect. The invalid provision will be modified to the minimum extent necessary to make it valid and enforceable while preserving its original intent.

18.5 Waiver

The failure of either party to enforce any right or provision of these Terms will not constitute a waiver of such right or provision. Any waiver must be in writing and signed by the waiving party.

18.6 Force Majeure

Neither party will be liable for any failure or delay in performing its obligations under these Terms (other than payment obligations) due to causes beyond its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, pandemics, government actions, power failures, internet disruptions, or third-party service outages.

18.7 Notices

All notices under these Terms must be in writing. Notices to Journal should be sent to legal@journal.one or to Journal Labs LLC at 1150 Chrysler Dr; Menlo Park, CA 94025. Notices to you will be sent to the email address associated with your account. Notices are deemed received when delivered by email (upon confirmed delivery) or when delivered by recognized overnight courier.

18.8 Entire Agreement

These Terms, together with the Privacy Policy, any applicable DPA, and any order forms or subscription agreements, constitute the entire agreement between you and Journal with respect to the subject matter hereof and supersede all prior and contemporaneous agreements, proposals, and representations, whether written or oral.

18.9 Independent Contractors

The parties are independent contractors. Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between the parties.

19. Contact Us

If you have any questions about these Terms, please contact us:

Email: legal@journal.one